Fowtickets – Simple Customer Support Software With Ticketing System And Knowledge Base

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Fowtickets Simple Laravel Customer Support Software With Ticketing System And Knowledge Base dedicated to people and website owners that provide specific services and want to add a ticketing system to their website or have a helpDesk to provide assistance to customers. This system contains many features that will help to provide good support to your customers.

Demo and documentation

  • Frontend
  • User access details
  • Agent access details
  • Admin access details
  • Documentation

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    Features

    • Ticketing System:

      Experience seamless issue management with automated routing, collaborative tools, and performance analytics.

    • Knowledge Base:

      Unlock a wealth of information with structured resources, guides, and efficient search functionality.

    • Agents and Departments:

      Elevate collaboration and issue resolution with organized support teams and efficient routing.

    • Email Notifications:

      Stay informed with real-time updates on ticket status, agent responses, and resolutions.

    • Account Notifications:

      Receive important account updates and information to stay informed.

    • OAuth Options (Facebook and Google):

      Simplify login with OAuth options, providing a convenient and secure experience.

    • Email Verification:

      Enhance security by confirming account ownership through email verification.

    • Two-Factor Authentication (2FA):

      Add an extra layer of protection with two-factor authentication for secure logins.

    • Translatable:

      Translate any language website easily through the translation system available to you as an admin.

    • RTL Supported:

      Ensure seamless compatibility with Right-to-Left, enhancing accessibility for diverse audiences.

    Requirements

  • Server Requirements
    • PHP 8.1x
    • Operating System : Linux or Windows
    • Shared, VPS or Dedicated Server
    • MySql: 5.7+
  • PHP Extensions
    • BCMath
    • Ctype
    • Fileinfo
    • JSON
    • Mbstring
    • OpenSSL
    • PDO
    • pdo_mysql
    • Tokenizer
    • XML
    • cURL
    • zip
    • GD

    News And Updates


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    ChangeLogs

    Version 2.1

    [NEW] Full RTL support across Admin Panel, Frontend, User Panel, Agent Panel, and Emails
[NEW] Admin translations added
[NEW] Multi-article deletion feature
[FIX] Resolved agent mail issues
[FIX] Admin reCAPTCHA problem fixed
[FIX] Knowledgebase article video embedding issue resolved

    Version 2.0

    [NEW] Fully revamped and enhanced version

    Version 1.3

    [NEW] Email notifications feature added
[NEW] User notifications added
[NEW] Email verification feature introduced
[NEW] 2FA authentication support added
[UPDATE] Enhanced admin panel design

    Version 1.2

    [NEW] Advanced search functionality added
[FIX] Fixed ticket attachment error
[FIX] SMTP save change error resolved

    Version 1.1

    [NEW] Facebook OAuth integration
[NEW] Dynamic pages feature
[UPDATE] Improved user panel
[UPDATE] Enhanced user details

    Version 1.0

    - Initial Release

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    Tags: customer support,help,help desk,support,support system,support tickets,ticket,ticket system,tickets

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